CraftedWeb Solutions

CraftedWeb Solutions Start building your online presence with us!

Engage your audience with your own website designed by experts.

For emergency service 24/7, call +1 (602) 384-1415 or fill out our form Contact Us.

This page is for existing customers who need to update their websites or resolve any issues they may be experiencing.

Please note our hours of operation. Some team members have access to the customer service email outside of business hours, feel free to reach out, and we'll get back to you as soon as possible.

Hours of Operation

Monday: 9:00AM-5:00PM
Tuesday: 9:00AM-5:00PM
Wednesday: 9:00AM-5:00PM
Thursday: 9:00AM-5:00PM
Friday: 9:00AM-5:00PM
Saturday: 10:00AM-5:00PM
Sunday: 10:00AM-5:00PM

Note: Support requests are prioritized based on urgency, with updates provided accordingly. We are committed to resolving all issues promptly and appreciate your patience as we work to maintain your website's performance and security.

Once a team member reviews your request, we will send a confirmation and reach out if additional details are needed. If you believe any information is missing, feel free to send us another email at.
[email protected]

What Our Customer Support Offers

24/7 Technical Support

Experience peace of mind with our 24/7 technical support - we're always here to keep your website running smoothly, anytime, day or night!

Website Troubleshooting

Is your website facing issues? Our expert team is here 24/7 to troubleshoot and resolve any problems, so you can get back to business quickly!

CraftedWeb Solutions Accounting & Billing Support

Account & Billing Support

Have questions about your account or billing? Our friendly support team is here to assist you anytime, ensuring your hosting experience is seamless and stress-free!

Phone & Email Support

Need help? Our phone and email support are just a call or click away, ready to assist you with any questions or issues you may have!

Hosting & Maintenance

Type of Urgency Request & Timelines

When filling out the form, please indicate the urgency in the designated section. Below are common labels and their priority levels.

NONE URGENT REVISIONS: The time required for adjustments varies based on their complexity and can take between 1 to 7 business days. This service is free of charge unless the customer has exceeded their annual revision limit.
URGENT REVISIONS: If you have a deadline for these updates, our team will prioritize your request. This service incurs an additional fee, and we will provide a quote once all necessary information is received.

Website Issues Level Need

Help us resolve your issue faster by selecting the appropriate issue level—this ensures we prioritize and address your request as efficiently as possible!

Low-Level Issues: These include general inquiries and minor concerns that do not impact the website's core functionality. Response time from a team member may take up to 3 business days.
Mid-Level Issues: While not affecting the website's core functionality, these issues may disrupt user experience, such as malfunctioning forms, display errors, or other cosmetic concerns. A team member will follow up within 3 business days.
High-Level Issues: These problems impact the website's performance, including slow load times or intermittent disruptions. You will receive an update from a team member within 12 hours.
Critical-Level Issues: Your website is completely down. Our team will investigate and work on resolving the issue immediately.